SyncVox
AI answers your buyers for you, 24/7
Questions about delivery, size, color, returns: you answer the same things all day, and the marketplace punishes whoever is slow. SyncVox answers buyers instantly, in your store voice, on every channel. You only step in when you are needed.
What SyncVox does for you
Instant answers, better reputation
Response time is a marketplace ranking metric. SyncVox keeps yours high.
In your brand voice
Not a stiff bot. It answers with your store voice, the way you would.
You stay in control
Anything sensitive goes to you. Everything else, it handles on its own.
Meet the rest of the team
Every SyncOS specialist works your store, together.
Frequently asked questions
Does SyncVox answer buyers 24/7?
Yes. It answers instantly, day and night, on every channel you operate. A question about delivery, size, color or returns gets a reply in seconds, with no queue. This matters because response time is a marketplace ranking metric. Sellers who are slow drop in search and lose sales. Amazon and Mercado Livre both reward fast replies and protect your seller rating for it. SyncVox keeps your response time high even at 3am and on weekends, when you are not at the screen. Fast answers also cut negative reviews, because the buyer is helped before frustration sets in. You only step in when a case truly needs you, and the rest runs without you.
Does it answer in my store voice or sound like a bot?
It answers in your brand voice, the way you would. It is not a stiff bot with a menu and canned replies. SyncVox understands the buyer question in plain language and answers in the context of that order: the real deadline, the size of that product, your store return policy. It uses the order data to give a correct answer, not a generic one. You set the tone, more formal or more friendly, and it holds that tone across every conversation. Good support protects your rating and your reputation, which decide whether the next buyer trusts you. When the AI is unsure, it routes the case to you instead of inventing a reply. No cold robot that pushes customers away.
What happens when a conversation needs me?
Anything sensitive or off-pattern, SyncVox hands to you right away. A serious complaint, a refund request outside policy, an angry customer: it spots these and escalates to you, with the conversation history already organized. Everything else, which is most of it, it handles on its own, without you lifting a finger. In practice, you step out of repetitive support, the same delivery and size questions all day, and handle only what needs a human decision. SyncVox also talks to the other agents: if the question is about delivery, it pulls the status from SyncLog; if it is about the invoice, from SyncTax. You get your time back and keep your reputation high without becoming a prisoner of the inbox.
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